Fast, clear help whenever something needs attention
Pick the category that matches your situation and we will route it to the right person on our team.
- Reply within 1 business day
- WhatsApp available
- Urgent issues handled first
Choose the type of help you need
Select a topic and the request form below will be ready for it.
Contact support
General questions about your website, SEO, or a project in progress.
Report an issue
Broken pages, error messages, checkout problems, or anything not working as expected.
Request an update
Content changes, new pages, design tweaks, or small feature additions.
Website maintenance
Updates, security monitoring, backups, and performance checks on an active plan.
Billing questions
Invoices, payment methods, plan changes, or charges on your Octteen account.
Still not sure?
Message us on WhatsApp and we will point you to the right place.
Send us the details
The more specific you are, the faster we can fix it. We reply within 1 business day, and urgent issues go to the front of the line.
Site down or checkout broken? Choose Urgent in the form, then message us on WhatsApp so we see it right away.
What to expect after you send a request
Typical response times during business hours. Urgent issues always come first.
Same day
Urgent issues
Site outages, broken checkouts, or leads or sales.
1 day
General support
Questions and bug reports sent during business hours.
1 to 3 days
Update requests
Content changes, new pages, and design tweaks
1 to 2 days
Billing questions
Invoice, payment, and our billing contact.
Send your request, we review it and reply with next steps, then we confirm with you once it is resolved.
Frequently asked questions about support
Which category should I choose if I am not sure?
Pick Contact Support, or message us on WhatsApp. If your request fits better elsewhere, we will redirect it internally so you do not have to guess.
Is support included with every project, or only maintenance plans?
Questions and fixes related to work we delivered are covered during your project. Ongoing tasks like routine updates, security monitoring, and backups are part of a website maintenance plan. If you are unsure what is covered, ask us before sending a request.
What counts as an urgent issue?
Anything that stops your site from working or costs you leads or sales right now, such as a site outage, a broken contact form, or a checkout that will not complete. Mark it Urgent in the form and message us on WhatsApp.
How much detail should I include when reporting an issue?
Include the page URL, what you expected to happen, what actually happened, and the device and browser you used. Screenshots help a lot. This lets us reproduce the problem and fix it without back and forth.
Can I request an update if Octteen did not build my original website?
Yes. Tell us what you want changed and share the page URL, text, or images involved. We will review the site and confirm the scope before starting.