Terms & Conditions

Last updated: September 13, 2026

Welcome to Octteen Technology. These Terms and Conditions (“Terms”) govern your access to and use of our website (https://octteen.com/) and the web development, e-commerce, SEO, digital marketing, AI automation, and related services (collectively, the “Services”) provided by Octteen Technology (“Octteen,” “we,” “us,” or “our”), a company based at Police Line Rd, Jashore 7400, Bangladesh.

By visiting our website, contacting us, requesting a proposal, or engaging us for any Service, you (“you,” “client,” or “user”) agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or Services.

Who We Are

Octteen Technology is a web development and digital growth company established on 10 October 2018. We provide web development, e-commerce development (including Shopify and WooCommerce), SEO, paid advertising, social media marketing, email marketing, AI-assisted workflows, and website maintenance services to small businesses, startups, e-commerce brands, real estate companies, healthcare providers, restaurants, professional service firms, and SaaS businesses.

Use of Our Website

You may browse our website for informational purposes and to learn about our Services. You agree not to:

  • Use the website for any unlawful purpose or in a way that could damage, disable, or impair it.
  • Attempt to gain unauthorized access to any part of the website, our systems, or related networks.
  • Copy, reproduce, or republish website content without our written permission, except where the content is clearly intended for sharing (such as social links).
  • Submit false, misleading, or fraudulent information through any contact or inquiry form.

We may update, suspend, or discontinue any part of the website at any time without prior notice.

Our Services

The scope of any Service we provide (for example, a website build, an SEO engagement, or an advertising campaign) will be described in a separate proposal, quote, contract, invoice, or written agreement between Octteen and the client. That project-specific document, together with these Terms, forms the complete agreement between the parties for that engagement.

Where there is a conflict between a signed proposal or contract and these general Terms, the signed proposal or contract will take priority for that specific engagement.

We aim to deliver work within agreed timelines, but timelines are estimates and may shift due to factors such as delayed client feedback, incomplete content or assets, third-party platform issues, or changes in project scope.

Client Responsibilities

To deliver Services effectively, we rely on timely cooperation from the client. As a client, you agree to:

  • Provide accurate business information, content, images, credentials, and access needed to complete the project (for example, hosting, domain, or ad account access).
  • Respond to requests for feedback, approvals, or clarification within a reasonable time.
  • Ensure that any content, images, trademarks, or materials you provide to us do not infringe on the rights of any third party.
  • Keep login credentials and account access shared with us secure, and notify us promptly of any suspected unauthorized access.

Delays caused by the client may affect project timelines and, where relevant, project cost.

Payments and Fees

  • Fees for Services will be agreed in advance through a quote, proposal, or invoice.
  • Unless otherwise agreed in writing, projects may require an upfront deposit before work begins, with the remaining balance due at agreed milestones or upon completion.
  • Ongoing services such as SEO, paid advertising management, or maintenance are typically billed on a recurring basis (for example, monthly) as agreed with the client.
  • Late payments may result in a pause of ongoing work until outstanding amounts are settled.
  • Any third-party costs (such as advertising spend, hosting fees, premium plugins, themes, apps, or stock assets) are separate from our service fees unless clearly stated otherwise, and are the client’s responsibility.
  • All fees are non-refundable once work has begun, except where otherwise agreed in a specific written contract.

Intellectual Property

  • Upon full payment for a completed project, ownership of the final deliverables created specifically for the client (such as custom website code, designs, or written content produced for that project) transfers to the client, unless a separate agreement states otherwise.
  • Octteen retains the right to use general knowledge, pre-existing tools, frameworks, and non-client-specific processes developed before or independently of the client engagement.
  • Third-party assets used in a project — including but not limited to WordPress, Shopify, themes, plugins, stock images, fonts, or licensed software, remain subject to their own respective licenses, and the client is responsible for maintaining any required third-party licenses after project handover.
  • Unless otherwise agreed, Octteen may reference completed projects (such as website links, project types, or general outcomes) in our portfolio, case studies, or marketing materials. We will not share confidential business data without permission.

Confidentiality

Both parties agree to keep confidential any non-public business information shared during the course of a project, including but not limited to account credentials, business strategy, financial information, and unpublished content. This obligation continues even after a project or engagement ends, except where disclosure is required by law.

Revisions and Change Requests

Each project typically includes an agreed number of revision rounds, as outlined in the relevant proposal or contract. Requests that go beyond the originally agreed scope (such as new features, additional pages, or a change in project direction) may be treated as a separate task and quoted accordingly.

Third-Party Platforms and Tools

Our Services often involve third-party platforms and tools such as WordPress, Shopify, WooCommerce, Wix, Magento, Google Ads, Meta Ads, email marketing platforms, hosting providers, and AI-assisted tools. Octteen is not responsible for outages, policy changes, pricing changes, feature removals, or service interruptions caused by these third-party platforms, as they are outside our direct control. We will make reasonable efforts to keep clients informed of any such issues that affect their project.

No Guaranteed Results

While we work to deliver strong, measurable outcomes through SEO, advertising, and digital marketing strategies, we do not guarantee specific results such as search engine rankings, traffic volumes, conversion rates, or revenue figures. Digital marketing performance depends on many factors outside our control, including search engine algorithm changes, market competition, advertising platform policies, and the client’s own business operations.

Limitation of Liability

To the fullest extent permitted by law, Octteen Technology will not be liable for any indirect, incidental, or consequential loss arising from the use of our website or Services, including loss of revenue, data, or business opportunities. Our total liability for any claim relating to a Service will not exceed the amount paid by the client for that specific Service.

This limitation does not apply to liability that cannot be excluded or limited under applicable law.

Termination

Either party may end an ongoing engagement by providing written notice, subject to the terms of the specific project agreement (such as any required notice period for recurring services). Upon termination, the client remains responsible for payment of any work completed and costs incurred up to the termination date.

We reserve the right to pause or end a project if a client fails to make required payments, provide necessary access or materials, or if a client’s instructions would require us to act unlawfully or unethically.

Changes to These Terms

We may update these Terms from time to time to reflect changes in our Services or business practices. Any updates will be posted on this page with a revised “Last updated” date. Continued use of our website or Services after changes are posted means you accept the updated Terms.

Governing Law

These Terms are governed by the laws of Bangladesh. Any disputes arising from these Terms or our Services will be subject to the jurisdiction of the courts in Bangladesh, unless otherwise agreed in a specific written contract.

Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Octteen Technology Police Line Rd, Jashore 7400, Bangladesh Email: hello@octteen.com WhatsApp: +8801701023315 Website: https://octteen.com/